Terms & Conditions of Storage & Facility Use
TERMS & CONDITIONS OF STORAGE & FACILITY USE
1. General Information, Definitions & Acceptance of Terms
1.1. Purpose
These Terms & Conditions of Storage & Facility Use (“Terms”) govern the use of all storage units, parking stalls, designated storage spaces, and related services provided by West Gate Storage (“Company”).
These Terms apply to all customers and every individual or entity that rents, occupies, accesses, enters, or otherwise uses the Company’s Premises or services.
These Terms establish the rights, responsibilities, and obligations of both the Company and the Customer and are intended to promote the safe, secure, and orderly operation of the facility.
1.2. Binding Acceptance (no Signature Required)
These Terms are legally binding and do not require a signature to be enforceable.
By any of the following actions, the Customer acknowledges that they have read, understood, and agree to comply with these Terms:
- Renting or reserving a Rental Space;
- Storing any Customer Property on the Premises;
- Entering or accessing the Premises;
- Using any gate access system or security credentials;
- Providing payment information or making payment;
- Remaining in possession of a Rental Space; or
- Otherwise using any services provided by the Company.
The Customer is required to comply with these Terms at all times while using the Company’s facilities or services.
Failure to comply with these Terms may result in suspension of access, additional fees, termination of the Customer’s storage rental, removal or sale of Customer Property where permitted by law, and any other remedies available to the Company under these Terms or applicable law.
1.3. Governing Terms
These Terms govern the Customer’s use of the Company’s facilities and services at all times.
Any schedules, fee schedules, payment authorizations, facility rules, operational policies, posted notices, access procedures, invoices, electronic communications, or other documents issued by the Company form part of these Terms unless expressly stated otherwise.
Where any inconsistency exists, these Terms shall prevail except where otherwise required by applicable law.
1.4. Definitions
For the purposes of these Terms:
Company means West Gate Storage.
Customer means the individual or entity renting or using a Rental Space or otherwise accessing the Premises.
Rental Space means the assigned storage unit, parking stall, or designated storage space rented by the Customer.
Customer Property means any RV, trailer, boat, motor vehicle, equipment, personal property, or other belongings stored on the Premises.
Premises means the entire West Gate Storage property, including all storage units, parking stalls, roadways, fences, gates, buildings, common areas, and related facilities.
Rent means all monthly rental charges together with applicable GST, fees, penalties, and any other amounts owing under these Terms.
2. Rental Terms
2.1. Rental Space
The Company agrees to provide the Customer with the assigned Rental Space solely for the lawful storage or parking of Customer Property in accordance with these Terms.
The Rental Space shall not be used for any purpose other than those expressly permitted by the Company.
2.2. Rental Period
Storage rentals are provided on a month-to-month basis unless otherwise agreed in writing.
The minimum rental period is one (1) full calendar month.
The Customer remains responsible for all Rent, fees, and obligations until the Rental Space has been properly vacated in accordance with these Terms.
2.3. Rental Charges
Rent is payable in advance on the first (1st) day of each calendar month and is subject to applicable GST.
The initial month’s Rent may be prorated based upon the move-in date.
Payments are considered received only when successfully processed by the Company.
The Customer is responsible for ensuring sufficient funds are available for all payments.
Unless specifically requested, the Company is not required to issue monthly invoices or statements.
Acceptance of a partial payment does not waive any rights of the Company or delay any enforcement action.
2.4. Rental Conditions
The Customer agrees that:
- Rent is payable in advance.
- Rent is non-refundable.
- No refunds or credits will be issued for early move-out, unused rental periods, or voluntary termination before the end of any paid rental period.
- All outstanding balances must be paid before the Rental Space is considered properly vacated.
- The Customer may only store property they own or are legally authorized to possess.
2.5. Sixty (60) Day Non-payment Policy
If Rent remains unpaid for sixty (60) consecutive days, and the Customer has failed to contact the Company or make acceptable payment arrangements, all outstanding charges shall continue to accrue.
Following the sixty (60) day period, the Company may exercise any remedies available under these Terms and applicable law, including but not limited to:
- Suspension of access;
- Enforcement of lien rights;
- Removal or relocation of Customer Property;
- Towing of vehicles, trailers, RVs, or boats;
- Sale or disposal of Customer Property where legally permitted; and
- Recovery of all outstanding Rent, fees, costs, and expenses.
3. Payment Terms & Authorization
3.1. Automatic Payment Authorization
As a condition of renting a Rental Space, the Customer expressly authorizes the Company to securely retain the Customer’s payment information and automatically charge any approved payment method provided by the Customer for all amounts owing under these Terms.
This authorization includes, but is not limited to:
- Monthly Rent;
- Applicable GST;
- Late payment charges;
- Damage or repair costs;
- Cleaning charges;
- Lock replacement charges;
- Locksmith services;
- Environmental remediation costs;
- Collection costs; and
- Any other amount owing under these Terms.
3.2. Payment Processing
Automatic payments may be processed on or after the first (1st) day of each month without additional notice.
The Company is not required to provide advance notice before processing any authorized payment.
The Customer is solely responsible for maintaining valid and current payment information at all times.
3.3. Declined Payments
If any payment is declined or returned unpaid:
- The Customer remains fully responsible for the outstanding balance.
- Applicable late fees and other charges may be applied.
- Access to the Rental Space will be immediately suspended.
- Collection or enforcement proceedings may begin without further notice.
3.4. Cancellation of Automatic Payments
Authorization for automatic payments remains in effect until:
- The Customer provides notice requesting cancellation;
- The Customer’s storage rental has ended;
- The Rental Space has been properly vacated; and
- All outstanding balances have been paid in full.
Cancellation of automatic payment authorization does not terminate the Customer’s rental obligations or relieve the Customer of any amounts owing under these Terms.
3.5. Customer Payment Responsibilities
The Customer agrees to:
- Maintain current payment information with the Company.
- Ensure sufficient funds are available for all scheduled payments.
- Pay all Rent, fees, charges, taxes, and other amounts owing when due.
- Pay all outstanding balances in full before terminating the storage rental.
- Remain responsible for all collection costs and enforcement expenses permitted under these Terms.
4. Facility Access, Use & Customer Responsibilities
4.1. Access to the Premises
The Company grants the Customer a limited, revocable license to access the Rental Space while the Customer’s account remains in good standing and all obligations under these Terms have been satisfied.
Access is provided solely for the purpose of storing, retrieving, or maintaining Customer Property in accordance with these Terms.
The Company reserves the right to modify, suspend, restrict, or revoke access at any time where reasonably necessary for operational, maintenance, security, safety, or enforcement purposes.
Access may be immediately suspended if the Customer:
- Fails to make required payments;
- Breaches these Terms;
- Creates a safety or security concern;
- Uses the Premises in an unauthorized manner; or
- Is otherwise in default.
Suspension of access does not relieve the Customer of any financial obligations under these Terms.
4.2. Gate Access & Security
Access to the Premises is provided through the MyQ Community gate code and/or mobile application or another access method designated by the Company.
The Company may modify gate systems, access methods, operating hours, security procedures, or access credentials at any time without prior notice.
Customers agree that:
- Gate credentials remain the property of the Company.
- Access credentials are issued solely to the Customer.
- Gate credentials are confidential and non-transferable.
- Customers are responsible for all activity occurring under their assigned gate access.
- Customers are responsible for the actions of any person entering the Premises using their credentials.
Tailgating, unauthorized entry, sharing gate credentials, or permitting unauthorized persons to enter the Premises is strictly prohibited.
4.3. Permitted Use of Rental Space
The Rental Space may only be used for the lawful storage or parking of Customer Property.
The Customer may only store property that they own or are legally authorized to possess.
The Rental Space shall not be used for:
- Residential or overnight occupancy;
- Illegal activity;
- Unauthorized business operations without the Company’s written approval;
- Manufacturing or commercial production;
- Hazardous or unsafe activities;
- Any activity that interferes with the safe enjoyment of the Premises by others; or
- Any purpose prohibited by law.
The Company reserves the right to determine whether any activity or stored property violates these Terms.
5. Customer Responsibilities & Facility Rules
5.1. General Customer Responsibilities
The Customer agrees to:
- Maintain the Rental Space in a clean, orderly, and safe condition.
- Use the Rental Space responsibly and in accordance with these Terms.
- Promptly remove any oil, fuel, chemicals, debris, waste, or spills caused by Customer Property.
- Immediately report any damage, safety concerns, or hazardous conditions to the Company.
- Comply with all posted signs, operational instructions, and Facility Rules.
- Ensure that guests, contractors, family members, or anyone entering the Premises on the Customer’s behalf also complies with these Terms.
The Customer remains responsible for all acts or omissions of anyone they permit onto the Premises.
5.2. Parking & Storage Requirements
Customers shall:
- Park only within their assigned Rental Space.
- Keep vehicles or trailers centered within the designated space.
- Maintain adequate clearance from fences, buildings, and adjacent Rental Spaces.
- Back into parking stalls unless otherwise directed by the Company.
- Keep all stored property entirely within the boundaries of the assigned Rental Space.
- No items may be stored on the ground in the Rental Space except wheel chocks and blocking.
No property may be stored outside the assigned Rental Space without the Company’s prior written approval.
5.3. General Facility Rules
For the safety and enjoyment of all Customers, the following rules apply throughout the Premises:
- Maximum speed limit is 15 km/h.
- Smoking is prohibited anywhere on the Premises.
- Pets are not permitted on the Premises.
- Residential occupancy is strictly prohibited.
- Unauthorized repairs or mechanical work are prohibited without prior written approval.
- Customers shall not modify, damage, alter, or remove Company property.
- Customers shall not obstruct roadways, access lanes, gates, or another Customer’s Rental Space.
- Customers shall conduct themselves in a safe, respectful, and responsible manner while on the Premises.
5.4. Operational Notices
The Company may perform routine maintenance at any time, including but not limited to:
- Snow removal;
- Landscaping;
- Herbicide application;
- Pesticide application;
- Weed control;
- Surface repairs;
- Fence or gate maintenance;
- Security upgrades.
Business hours, office hours, gate access hours, operational procedures, and security measures may be modified at any time without prior notice.
6. RV, Trailer & Vehicle Storage Rules
Customers storing RVs, trailers, boats, or motor vehicles agree that they shall not:
- Dump grey water or black water on the Premises.
- Discharge sewage or wastewater.
- Release fuel, oil, propane, antifreeze, chemicals, or hazardous materials.
- Store personal belongings outside the vehicle or designated Rental Space.
- Leave awnings extended.
- Leave slide-outs extended.
- Leave steps deployed.
- Use tarps or coverings that may become detached or create a safety hazard.
- Create any environmental contamination or unsafe condition.
Customers remain fully responsible for any environmental cleanup, remediation, repairs, fines, or related costs arising from their stored property.
7. Dangerous Goods & Prohibited Property
The following items are strictly prohibited on the Premises unless specifically authorized in writing by the Company:
- Explosives;
- Ammunition;
- Fireworks;
- Flammable liquids not contained within approved vehicle fuel systems;
- Hazardous chemicals;
- Toxic substances;
- Corrosive materials;
- Illegal drugs;
- Stolen property;
- Propane or compressed gas stored contrary to applicable regulations;
- Perishable goods;
- Waste materials; and
- Any material considered hazardous, dangerous, offensive, or unsafe.
The Company may require immediate removal of prohibited items at the Customer’s sole expense.
Where immediate removal is necessary to protect persons or property, the Company may remove, secure, isolate, or otherwise deal with the prohibited property without prior notice.
8. Insurance, Liability & Assumption of Risk
8.1. Customer Insurance
The Customer is solely responsible for obtaining and maintaining adequate insurance coverage for all Customer Property stored on the Premises.
The Company does not provide insurance coverage for Customer Property and assumes no responsibility for ensuring that adequate insurance is maintained.
Customers are encouraged to verify that their homeowner’s, tenant’s, automobile, RV, or other applicable insurance policy provides sufficient storage coverage.
8.2. Storage At Customer’s Risk
All Customer Property is stored entirely at the Customer’s sole risk.
The Company is not a bailee and does not take possession or custody of Customer Property.
The Company makes no representation regarding the security or protection of Customer Property and does not guarantee against loss or damage.
The Company shall not be liable for loss of or damage to Customer Property arising from:
- Fire;
- Theft;
- Burglary;
- Vandalism;
- Weather;
- Wind;
- Rain;
- Snow;
- Ice;
- Flooding;
- Water intrusion;
- Moisture;
- Rodents;
- Insects;
- Pests;
- Acts of God;
- Mechanical failure;
- Power interruption;
- Actions of third parties; or
- Any other cause beyond the Company’s reasonable control.
8.3. Customer Responsibility for Damage
The Customer is responsible for all loss or damage caused by:
- The Customer;
- Members of the Customer’s household;
- Guests;
- Contractors;
- Invitees;
- Anyone using the Customer’s gate access credentials; or
- Customer Property.
The Customer shall reimburse the Company for the full cost of repairing or replacing any damage caused to:
- Gates;
- Fencing;
- Buildings;
- Security systems;
- Roadways;
- Parking areas;
- Landscaping;
- Utilities;
- Company equipment;
- Another Customer’s property; or
- Any other Company-owned asset.
8.4. Assumption of Risk & Personal Injury
The Customer acknowledges that storage facilities contain inherent risks associated with moving vehicles, trailers, equipment, changing weather conditions, uneven surfaces, ice, snow, maintenance activities, and the movement of persons and property.
The Customer voluntarily enters and uses the Premises entirely at their own risk.
To the fullest extent permitted by applicable law, the Company shall not be liable for:
- Personal injury;
- Bodily injury;
- Illness;
- Death;
- Accidents;
- Slips, trips, or falls;
- Damage arising from the use of gates, access systems, or roadways; or
- Any injury or loss occurring on the Premises.
The Customer assumes all risks associated with entering, accessing, remaining upon, or using the Premises.
Nothing in these Terms limits any liability that cannot lawfully be excluded under applicable legislation.
8.5. Company Right of Entry
The Company reserves the right to enter any Rental Space without prior notice where reasonably necessary for:
- Emergencies;
- Fire prevention;
- Inspection;
- Maintenance;
- Repairs;
- Safety concerns;
- Security concerns;
- Enforcement of these Terms;
- Protection of persons or property; or
- Compliance with legal requirements.
Where necessary, the Company may use reasonable means to gain access to enclosed Rental Spaces.
Entry by the Company does not create any obligation to inspect, supervise, secure, or protect Customer Property and does not transfer responsibility for Customer Property to the Company.
9. Default, Continuing Obligations & Enforcement
9.1. Default
The Customer is considered in default immediately upon the occurrence of any of the following:
- Failure to pay Rent or any amounts owing when due;
- Breach of any provision of these Terms;
- Unauthorized or prohibited use of the Premises;
- Unsafe, negligent, or hazardous conduct; or
- Any action that, in the Company’s reasonable opinion, compromises safety, security, or facility operations.
Default does not require notice unless required by applicable law.
9.2. Consequences of Default
Upon default, the Company may, without limitation:
- Suspend or revoke access to the Premises;
- Apply additional fees and charges;
- Deny entry to the Rental Space;
- Secure, immobilize, or restrict access to Customer Property;
- Initiate enforcement of lien rights;
- Remove, relocate, tow, or store Customer Property; and/or
- Terminate the Customer’s right to occupy the Rental Space.
9.3. Continuing Financial Obligations
The Customer remains fully responsible for all amounts owing until all obligations under these Terms are satisfied in full, including:
- Rent;
- Late fees;
- Administrative fees;
- Cleaning charges;
- Environmental remediation costs;
- Enforcement and collection costs;
- Legal fees (where permitted); and
- Storage charges accruing after enforcement action.
These obligations continue regardless of whether access to the Rental Space has been suspended or terminated.
10. Lien Rights & Enforcement
If the Customer fails to pay Rent or any other amounts owing under these Terms, the Company may exercise all rights available under the laws of the Province of Alberta and under these Terms.
After all required notice periods have expired, the Company may, without further notice:
- Deny access to the Rental Space and Premises;
- Secure, immobilize, or padlock Customer Property;
- Remove Customer Property from the Rental Space;
- Relocate Customer Property to an alternate storage location;
- Tow vehicles, trailers, RVs, boats, or other movable property;
- Sell, auction, or dispose of Customer Property; and
- Apply proceeds of sale toward outstanding balances.
All costs associated with enforcement, including but not limited to storage, transport, towing, legal, administrative, and sale costs, shall be the sole responsibility of the Customer.
Any surplus proceeds, if required by law, will be handled in accordance with applicable legislation after all amounts owing to the Company have been satisfied.
11. Termination
11.1. Termination by Customer
The Customer may terminate their storage rental after the initial rental period by providing a minimum of seven (7) days notice prior to vacating the Rental Space.
The Customer remains responsible for all amounts owing until:
- The Rental Space is fully vacated;
- All Customer Property has been removed;
- The Rental Space is left in a clean and acceptable condition; and
- All outstanding balances have been paid in full.
Failure to provide proper notice may result in a termination fee equal to one (1) month’s Rent plus GST.
11.2. Termination by Company
The Company may terminate the Customer’s right to occupy a Rental Space:
- With thirty (30) days notice without cause; or
- Immediately upon default, breach of these Terms, or safety/security concerns.
Termination does not relieve the Customer of any financial obligations incurred prior to or after termination, including enforcement or storage charges.
12. Move-out Requirements
12.1. General Requirements
Upon vacating a Rental Space, the Customer must:
- Remove all Customer Property;
- Ensure all outstanding balances are paid in full;
- Clean the Rental Space thoroughly;
- Remove all debris, fluids, and waste;
- Repair or report any damage caused by the Customer;
- Return all Company-issued locks, keys, or access devices (if applicable); and
- Notify the Company that the Rental Space has been vacated.
Failure to comply may result in additional cleaning, repair, disposal, or administrative charges.
12.2. Parking Stall Move-out
Customers vacating a parking stall must:
- Remove all vehicles, trailers, or stored property;
- Ensure the stall is free of debris, fluids, or contamination;
- Leave the stall in a clean and usable condition for the next Customer;
- Ensure no items are left outside the designated space.
12.3. Self-storage Unit Move-out
Before vacating a self-storage unit, the Customer must:
- Remove all belongings;
- Sweep the floor clean;
- Mop the floor if necessary;
- Leave the unit in the same condition as when rented;
- Return all keys and key identifiers as instructed by the Company.
Cleaning supplies may be made available upon request at no charge, subject to availability.
13. Schedule a – Fees & Charges (+ Gst)
All fees listed below are subject to applicable GST unless otherwise stated.
| Fee Type | Amount | Description |
|---|---|---|
| Late Fee | $45.00 | Applied if payment is not received on the 1st of the month, for each individual unit/stall. |
| Cleanup Fee | $100.00 | Self-storage unit or Stall requires cleaning at any time. |
| Lock & Key Replacement | $100.00 | Any lost, broken or damaged locks and keys. |
| Locksmith / Lock Removal | At Cost to the Customer | If a lock needs to be removed the customer will be required to pay the associated fees. |
| Improper Parking Fee | $100.00 | Parking or intruding on another customers parking stall. |
| Environmental Cleanup Fee | Up to $1,000.00 | Waste or any prohibited substance dumped, spilt or discarded on the company premises. |
| No Notice Move-Out Fee | Equal to one (1) month rent | 7 day’s notice must be given prior to move-out or charges will apply. |
The Company may charge additional reasonable costs incurred in enforcing these Terms, including but not limited to storage, towing, disposal, and administrative expenses.
14. Legal Provisions
14.1. Notices
All notices under these Terms may be delivered by:
- Email;
- Text message;
- Mail;
- Telephone communication; or
- Any other contact method provided by the Customer.
Notices are deemed received when sent to the Customer’s last known contact information.
The Customer is responsible for maintaining current contact information.
14.2. Change of Terms
The Company may update or modify these Terms at any time with reasonable notice.
Continued use of the Premises or Services constitutes acceptance of any updated Terms.
14.3. No Waiver
Failure by the Company to enforce any provision of these Terms does not constitute a waiver of any rights or remedies.
14.4. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
14.5. Governing Law
These Terms are governed by the laws of the Province of Alberta, Canada.
14.6. Entire Terms
These Terms constitute the entire agreement between the Company and the Customer and supersede all prior agreements, understandings, or representations, whether written or oral.
15. Customer Acceptance (no Signature Required)
These Terms are legally binding without the requirement of a signature.
By entering the Premises, renting a Rental Space, storing Customer Property, using access credentials, or otherwise using the Company’s facilities or services, the Customer confirms acceptance of these Terms and agrees to be bound by them in full.
The Customer acknowledges that continued use of the Premises or Services constitutes ongoing acceptance of any updated or amended Terms.